We provide cellphone offerings to address the range of queries over the smartphone that includes explaining the usage of the product, service or a function, sharing details to buy the product or deal with any associated queries for service or repair. The performance & effectiveness of such calls is measured at the foundation of the remember of calls resolved/closed and we've a excessive achievement rate on this regard that is nicely above the consumer’s expectancies. We had been assembly the client described goals for years now and degree the success charge inside the form of consumer pride rating.
This entails handling customer’s queries thru the digital channels particularly e-mail & Chat. clients write to us and we then offer resolution foundation the patron’s queries. since the scope of provider consists of technical aid also so there are times whilst we follow the email/chat reaction, with a smartphone call to directly close the concern. many of our customers now opt to chat – the options for which are to be had at the click of a button at the website & mobile App. thru Chat, the customers are capable of have their queries addressed on a actual-time basis while not having to call & pressing a couple of alternatives on IVR. Like telephone aid, we provide chat & e-mail support at all times of the day.
Assist table offerings
Complaint dealing with charge
and order processing
Technical guide
Upsell/pass-promote programs
Set up and activation aid
Remote troubleshooting and diagnostic toolset
First degree help
Subject technician assist line
Profiling, and training
purchaser activation
upgrade and renewal
Retention
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